Doctors and professionals zone

Elder abuse prevention

Elder Abuse

The CSSS Cavendish, in collaboration with the Elder Abuse Consultation Centre, provides direct, first-line services (psychosocial, medical and/or legal) to older adults who are at high risk of mistreatment.

Services include individual and family counselling for the abused and/or abuser.

Aide Abus Aînés Telephone Line

Aide Abus Aînés is a provincial telephone line that helps seniors who are victims of abuse and mistreatment.

Anyone (citizen, caregiver, family member, practitioner, etc.) can contact the line to declare a situation of abuse. 

Callers have access to professionals who are specialized in elder abuse and who can listen, provide information and crisis intervention over the phone. Depending on the situation, and with the consent of the person, practitioners will provide referrals to the appropriate resource in Quebec.


Aide Abus Aînés Telephone Line (website in French)

514-489-2287 or 1-888-489-2287

Monday to Sunday, from 8 a.m. to 8 p.m.

Educational programs to community groups

Speakers are available to go out and speak to community groups about elder abuse detection and prevention. For information, 514-484-7878, extension 1380.

Multisectorial elder abuse consultation team

Complex cases that require more diverse expertise are referred to the multisectorial Elder Abuse Consultation Team, which meets regularly to discuss cases and provide support, suggestions and referrals to the professionals presenting cases. The Consultation Team is composed of professionals from the Commission des droits de la personne et des droits de la jeunesse, the Public Curator’s Office, the police, a doctor in geriatric practice, lawyers with expertise in elder law and criminal law, a retired public health nurse and social service workers from the Elder Abuse Program. 

Table de concertaton sur l'abus envers les aînés 

The objective of this local initiative is to plan a strategy for addressing elder abuse more effectively. The Table serves as a focal point for collective awareness raising in the general public and improving knowledge and collaboration among those who work with older adults in the community.

Other Resources