As member-institutions of the Integrated Health and Social Services University Network (CIUSSS) for West-Central Montreal, CLSC René-Cassin, CLSC de Benny Farm, Richardson Hospital, Catherine-Booth Hospital, St-Andrew Residential Centre, Father-Dowd Residential Centre, Henri-Bradet Residential Centre, St-Margaret Residential Centre are committed to fulfilling the ideals outlined in the CIUSSS's Statement of Mission and Values and Code of Ethics.
CIUSSS West-Central Montreal makes this commitment in the interests of providing all recipients with the highest quality of health care and social services.
When the healthcare network came into existence in 2015, a shared Statement of Mission and Values was developed by a team representing all of the departments and programs, in collaboration with patients’ representatives.
This initiative, undertaken in order to create a unified vision for CIUSSS West-Central Montreal, was led by the network’s ethicist under the supervision of the Department of Quality, Evaluation, Performance, Ethics and Archives.
We will respect your personal convictions and values, whether they are of a religious, ethnic or cultural nature, or whether they reflect your personal life choices. Respect involves both attitudes and actions. You have the right to your privacy and dignity.
Healthy and Secure Environment
We will ensure that you receive services in a secure environment that respects your physical and emotional needs as well as your personal safety. Security requires an environment that is safe, healthy and supportive. Feeling secure results from relationships that inspire trust and respect for your feelings, beliefs, personal needs and preferences.
We believe in providing quality services. We will also respect your right to express your dissatisfaction with regard to any aspect of the CSSS. We are receptive and responsive to your concerns and we also support your right to file a complaint if you are dissatisfied with our services.
We will ensure that all personnel of the CSSS avoid actual or apparent conflicts of interest, personal advantages and privileges while exercising their duties.
The Right to be Informed and Consulted
We will ensure your right to be fully informed, consulted and actively involved in the decisions that concern you.
The Right to Access to Information
We will support your right to access and consult the information contained in your file.
The Right to Confidentiality
We will ensure that your personal information is kept confidential.